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Do you like puzzles? Working with all those little cardboard pieces, trying to figure out how they connect to create that big picture. That’s kind of like my job. I manage all the pieces and in the end create a finished product, one that the client is happy with, as well as Brighton.

As an Account Manager, my role is to strategically direct projects from conception to completion. I work with a great team who help me get from the “borders of the puzzle” to the nitty gritty “inside pieces.”

Want an even closer look at my role as Account Manager? Then read on…

Responsibilities: As the leading advocate between Brighton and our client, it is my responsibility to direct our team’s efforts to not only meet the needs of our clients but to exceed their expectations. My day-to-day can include anything and everything including reviewing artwork, discussing long-term strategy, attending focus groups, and always communicating via phone and in-person on a variety of projects.

Execution: Collaborate with internal creative, PR and interactive teams. Maintain relationships with the client to effectively manage expectations and feedback. Meet deadlines and deliver exceptional results.

How it all comes together: By employing some of the most remarkable and strategic minds in the business, Brighton produces outstanding results that stretch the landscape of possibility for our clients. It’s a rewarding experience to complete a project, on time and within budget, which the client is thrilled with!

Giving back: One of the most fulfilling aspects of working within such a dynamic agency is the opportunity to work with pro-bono clients within the non-profit sector. As an Account Manager, I have the chance to make our superlative work leave a lasting impact on our surrounding community.

Things I have learned: Roll with the punches in this fast-paced atmosphere. Everything is constantly changing so learn when to take a step back. But it’s just as important to know when to ask questions or raise concerns. I am constantly educating myself on my client’s industries and consumer behavior; this helps me offer up strategic ideas and recommendations, bringing those pieces of the puzzle together.

Skills for success: Exceptional communication. This is going to be your basis for developing sustainable relationships with clients. Knowing how to find common ground, common interests, or common goals is critical to creating a good rapport both within the agency and outside of it – you never know when a business opportunity will present itself.

At the end of the day, Account Managers at Brighton are quite the puzzle-solvers. We are looked at as the guardian of our clients’ brands, the leaders of our brand teams, and are entrusted by clients as true business partners. You never do know what you’ll be working on day to day, but in the end those pieces come together to create one successful picture we can all be proud of.

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